| Return/Exchange Policy
Returns and Exchanges
We want you to be pleased with your shopping experience here at Little Fox Fashions. Returns are gladly accepted but must be made (postmarked) within 7 days of receipt. Item(s) must be returned in new unsued condition and in their original packaging to quailify for a refund. Used items cannot be accepted and will be returned at the customer's expense.
PLEASE NOTE: Items in the Clearance Category are FINAL SALE ITEMS and are not available for return or exchange.
If you need to return or exchange an item, please follow the guidelines below:
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Please contact us at littlefoxfashions@aol.com to request a RMA (Return Merchandise Authorization) Number. You will need to provide your order details including your order number. Once you submit that, Little Fox Fashions will respond with your RMA and instructions on your return.
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Please include the completed return/exchange form along with any payment due for a new item to be sent.
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The items must be returned in their original packaging. Please cover the original shoe box with a protective covering, envelope, etc. Shoes returned without protective covering over the shoe box will be subject to a $5.00 restocking fee. If your items were shipped without a box, please package it in packaging that will not damage the product.
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Please put your RMA number on the return label of your package (lower left corner if possible).
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Return your package to: Little Fox Fashions, 127 Liberty Drive, Clendenin, WV 25045.
**Failure to follow these steps may delay the processing of your returned item.**
ALL SALES ARE FINAL AFTER 7 DAYS OF RECEIPT!
We will process your return as follows:
Regular and Sale Priced Items:
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May be returned (unless specially noted otherwise) if postmarked within 7 days of receipt for your choice of refund, instore credit or exchange.
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Shipping charges are non-refundable. If you received free shipping on your order, we will deduct the actual shipping charge from your refund or store credit.
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If you are exchanging an item, please make a hold request on the new item you want when emailing for your RMA number. We will try our best to hold items that you request for exchange, but please understand that sometimes items may sell out before we are able to process the request. You will be notified by email if this would happen. You will be asked to include with your return the cost of shipping charges for the new item to be sent.
Preorder or Special Order Items:
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May be returned (unless specially noted otherwise) if postmarked within 7 days of receipt for store credit only.
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If you cancel a preorder or special order before it ships, a 10% cancellation fee will be deducted from your deposit and store credit will be issued for the remaining payment.
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Shipping charges are non-refundable and will be deducted from your store credit. If you received free shipping on your order, we will deduct the actual shipping charge from your store credit.
Clearance Items:
Damaged Items or Fulfillment Mistakes:
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We will gladly accept defective products or fulfillment mistakes within 7 days of receipt. Please make sure to inspect your products upon receipt and contact us immediately.
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Remedies to the situation will be handled on a case by case basis.
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Shipping charges related to these situations will be covered by Little Fox Fashions.
We do our best to process your returns in a timely manner. Please allow up to 15 buisness days for your return to be processed. Returns without proper documentation do require some research and can take up to 30 days to complete.
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