| General Information
Ordering is easy and secure through our online shopping cart. You may order online 24 hours a day, 7 days a week. Simply click the checkout button to place your order. We accept credit cards, existing funds and echecks, all through Paypal. Paypal uses top of the line 128 bit encryption technology to ensure your information is secure and we here at Little Fox Fashions never shares your information with any outside companies. This is our commitment to you, our valued customers.
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Contact Information/Questions
Contact us anytime for questions, customs orders, general information, etc. at littlefoxfashion@aol.com. We can also be reached by phone at (304)543-1265.
About our Hairbows
Little Fox Fashions uses high quality ribbons and supplies in the creation of each one of our hairbows. All ribbon ends are heat treated to prevent fraying.
Little Fox Fashions standard tail cut is the V cut and standard center is the flat center. If you prefer to have the diagonal or straight tail cut or a knotted center, please specify this in the Special Instructions field when placing your order.
Some of our bows do offer these variations. It will be listed in the hairbow description. Some of the pictures will show these variations but are for illistrative purposes only.
Custom Orders
Any hairbow you see on the website can be customized to suit your needs. Change the size, clip type, put it on a bowband or change some of the ribbon colors. It’s up to you!
Completely custom/special orders are always welcome too. Feel free to browse the website and let me know if there are any styles, sizes, colors, etc. that you prefer. You can also check out the Options section to view color charts, clip stlyes and embellishments that are available.
Just email us at littlefoxfashion@aol.com to let us know what you are looking for. We are always happy to work with you to design the perfect bow for your special occasion.
Many times we will also be able to special order shoes and our other products that are sold out or out of stock on our site. Contact us at the above email if you need help finding an item.
Shipping Information
At this time we only use USPS Shipping services. We will also ship internationally. Our site only offers First Class or Priority Mail shipping selections based on the weight of your order. However, if you need expedited shipping, please contact us at littlefoxfashion@aol.com or add a note with your order and we will invoice you for the additional shipping charge.
International Shipping: We love being able to offer our products to our international customers!! Please note, that at this time, our site only offers First Class International Shipping. With First Class International shipping, the shipping times vary and it is a slower service. Also, there is no tracking for the package once it leaves the United States. If you wish to have tracking on your package, please contact us at littlefoxfashion@aol.com to inquire about other delivery methods and the shipping rate for those services. We will be happy to offer those services to you and can invoice you for any additional cost associate with the option you choose.
**Please note that we are NOT ABLE to ship to ITALY due to custom regulations. Shoes are a prohibited postal item to Italy and will be confiscated by their customs. **
Hairbows:
Since each hairbow is hand-crafted to your specifications they are custom made after your order is complete. Most orders are filled and shipped within two weeks. Large orders and custom designs may take a bit longer. If you need something quickly, please let us know and we will try to accommodate.
If there is a large volume of orders that may potentially slow down your shipping date, we will try to place a notice on the website home page or notify you by email. Thanks for your patience and understanding.
Shoes and other items:
We strive to ship your items out just as quickly as possible. Sometime the same day as the order is received. However, sometimes during sales and busy shopping seasons, your package may be delayed a few days. Our normal shipping time frame is 1-3 business days but no longer than one week. If we are unable to ship during that time frame, you will be notified by email of the delay. Please note our business days are Monday through Friday. Packages do not ship out on weekends.
If you order hair bows with shoes and other items, you entire order will be held until the hair bow order is fulfilled. If you wish to have those items shipped seperately, please contact us at littlefoxfashion@aol.com and we will let you know if there will be an additional shipping charge to accomodate your request. If so, we will send a Paypal invoice for the additional charges.
Little Fox Fashion's Guarantee
We at Little Fox Fashions are confident that you will love the look and quality of our items. Your satisfaction is very important to us! If for any reason you should need to return or exchange your item(s), you may do so within 7 days of receipt. Please see our return policy with instructions below.
Returns and Exchanges
We want you to be pleased with your shopping experience here at Little Fox Fashions. Returns are gladly accepted but must be made (postmarked) within 7 days of receipt. Item(s) must be returned in new unsued condition and in their original packaging to quailify for a refund. Used items cannot be accepted and will be returned at the customer's expense.
Items in the Clearance Category are FINAL SALE ITEMS and are not available for return or exchange.
If you need to return or exchange an item, please follow the guidelines below:
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Please contact us at littlefoxfashions@aol.com to request a RMA (Return Merchandise Authorization) Number. You will need to provide your order details including your order number. Once you submit that, Little Fox Fashions will respond with your RMA and instructions on your return. Skipping this important step will delay your refund or exchange.
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Please include the completed return/exchange form along with any payment due for a new item to be sent.
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The items must be returned in their original packaging. Please cover the original shoe box with a protective covering, envelope, etc. Shoes returned without protective covering over the shoe box will be subject to a $5.00 restocking fee. If your items were shipped without a box, please package it in packaging that will not damage the product.
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Please put your RMA number on the return label of your package (lower left corner if possible).
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Return your package to: Little Fox Fashions, 127 Liberty Drive, Clendenin, WV 25045.
**Failure to follow these steps may delay the processing of your returned item.**
ALL SALES ARE FINAL AFTER 7 DAYS OF RECEIPT!
We will process your return as follows:
Regular and Sale Priced Items:
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May be returned (unless specially noted otherwise) if postmarked within 7 days of receipt for your choice of refund, instore credit or exchange.
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Shipping charges are non-refundable. If you received free shipping on your order, we will deduct the actual shipping charge from your refund or store credit.
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If you are exchanging an item, please make a hold request on the new item you want when emailing for your RMA number. We will try our best to hold items that you request for exchange, but please understand that sometimes items may sell out before we are able to process the request. You will be notified by email if this would happen. You will be asked to include with your return the cost of shipping charges for the new item to be sent.
Preorder or Special Order Items:
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May be returned (unless specially noted otherwise) if postmarked within 7 days of receipt for store credit only.
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If you cancel a preorder or special order before it ships, a 10% cancellation fee will be deducted from your deposit and store credit will be issued for the remaining payment.
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Shipping charges are non-refundable and will be deducted from your store credit. If you received free shipping on your order, we will deduct the actual shipping charge from your store credit.
Clearance Items:
Damaged Items or Fulfillment Mistakes:
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We will gladly accept defective products or fulfillment mistakes within 7 days of receipt. Please make sure to inspect your products upon receipt and contact us immediately.
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Remedies to the situation will be handled on a case by case basis.
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Shipping charges related to these situations will be covered by Little Fox Fashions.
We do our best to process your returns in a timely manner. Please allow up to 15 buisness days for your return to be processed. Returns without proper documentation do require some research and can take up to 30 days to complete.
Privacy Statement
Your privacy is very important to us. Little Fox Fashions does not share any information obtained about our customers with any third party.
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